We all dread those inevitable additions to our to-do list where we have to call one of our providers to discuss the latest bill, a problem with your service, or an upgrade. Nobody likes taking time out of their busy day to call a frustrating phone line that may or may not solve the issue in less than an hour. However like it or not, these calls have to be made every once in a while. So to help you take the stress out of seeking customer service, we’ve got a few top tips.
Research Your Providers
If you’re looking to sign up for a new internet provider, mobile contract, utility company or other UK organisation, you’re probably looking for the best offers and deals that make them stand out from the rest. In the excitement or necessity of signing up to these new companies, you probably won’t think much about the future. But it’s always a good idea to consider their customer service reputation before you make a commitment. Some of the biggest brands and organisations in the UK are renowned for having terrible customer service hotlines, so try to steer clear of the big offenders to avoid frustration further down the line.
Find the Number, No Problem
Part of the frustration when calling the customer service helpline for your organisation can be finding exactly which number to call. Whether you can’t find a telephone number anywhere in your records, or you’re baffled as to which one is right, this can be a big obstacle to making the call in the first place. Which is why a few clicks on a customer service contact directory, can take the stress out of the process at this stage. Not only can you find the correct department number you need in moments, but they can even forward you on directly too!
Leave Plenty of Time
One of the worst scenarios when dealing with customer service calls is that you never seem to have enough time to finish with the call. By the time you’ve been put on hold, transferred once or twice, or gone through all of your details and problems, you can be pushing for time. But there’s nothing worse than having to hang up and start over again, so make sure you allocate plenty of time just in case the call does go on for a while. That way you can get it done and dusted to put the issue behind you.
From the moment you sign up to your new provider to the second that you need the assistance of customer service, these simple but important tips should help you avoid stress when making that call. We can’t promise that you’ll be able to sort your problem without a hitch, but at least you can stay clear of companies with the worst customer service reputations, and make life easier when calling them up. Now breathe and give it a go.
Article by Kelly Gilmour-Grassam who can ring a customer service line without stress and hopes to help you do the same.